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Data Access Services

Seeking electricity data to support your work or research but not know where to go?

Having the right data is a key requirement for anyone wanting to participate in or study the transformation of the energy market.

Distribution Network Service Providers (DNSPs) are keen to enable access to the data they hold about energy consumption which in Victoria, comes with the benefit of high smart meter penetration. 

To make it easier, C4NET and its DNSP partners are establishing a single point service to request and obtain electricity data.   

C4NET will work with any party seeking data (data requestors) to best match the data available to your needs, and then work with DNSPs to extract and aggregate that data to ensure that it can be provided in compliance with all legal and regulatory requirements for the handling of sensitive or private information.

The service facilitates access to data from multiple sites to assist research and analysis.

Individuals can continue to access their own site’s data via the existing services offered by their DNSP which can be accessed via the respective DNSP’s websites.

The establishment of this new service has been made possible through the financial support of the Department of Environment, Land, Water and Planning (DELWP) and C4NET’s members, and will operate on a cost-recovery basis.

The service is being built now and will be rolled out through the second half of 2021.

Interested in accessing data?

If you are seeking electricity smart meter data from any Victorian DNSP, please let C4NET know via our enquiry form and we’ll be in touch with you shortly.

Enquire Now



Electricity data from smart meters can assist research and the development of products, services and government programs but it can be complex to access for those less familiar with the data and the regulatory requirements. C4NET’s experience to date has identified challenges such as not knowing who to go to, what limitations exist, or how to specify the data that is needed to match the requestor’s needs. Hence, in partnership with DNSPs, the project will conduct a trial to develop and test a new service, to provide aggregated electricity data to data requesters.

The service is envisioned to be an efficient, consistent and reliable single-point supply service. C4NET and the DNSPs will undertake a manual trial to test the market demand and commercial viability of the service by inviting data requesters to utilise the service.


The project will run through to early 2023. A further breakdown of tasks and timeframe are:

  • February 2021 – July 2021: Establishment of governance regimes and service processes with Victorian DNSPs.
  • July 2021 – January 2022: services commence with data extracts from the CitiPower, Powercor and United Energy patches via C4NET’s platform.
  • By February 2022: Data requesters from AusNet Services and Jemena will be integrated to the platform.
  • February 2023: Trial service finalisation.


It is anticipated that several stakeholders will benefit from the services:

  • Data requesters: more efficient, faster and robust aggregated electricity data access e.g., researchers can perform research by utilising real-world data accessed from the service.
  • DNSPs and C4NET: Improved harmonisation of data handling and governance across Victorian DNSPs to improve process efficiency and reduce confusion from having multiple interpretations and processes. This harmonisation will extend to data extract requests to reduce the iterations required to get data that is best matched to data requester’s needs.

The feasibility of a sustainable service will be informed, either at a manual or automated level. The service will focus on existing Victorian Advanced Metering Infrastructure (AMI) smart meter data and is open to be integrated with any electricity data holder.

Interested in accessing data?

If you are seeking electricity smart meter data from any Victorian DNSP, please let C4NET know via our enquiry form and we’ll be in touch with you shortly.

Enquire Now

Participating Organisations

  • AusNet Services

  • CitiPower

  • Powercor

  • United Energy

  • Jemena


  • Who are data requestors?

    Anyone seeking electricity data to inform their pursuits. Typical requests to date have been from:
    o academics
    o start-ups
    o city councils
    o Governments
    o NGOs

  • What type of data can I request?

    Best to speak with us about what you are trying to do with the data and then let us work with you to determine what may best suit from the data available. The initial service will focus on electricity consumption data, but we can work with data holders to see how we can best meet your need. The data provided to you will be from Victorian DNSPs in de-identified aggregated form to ensure compliance with all data handling requirements.

  • What is aggregated electricity data?

    Aggregated electricity data is a collection of individual meter data files, reported in aggregate form to ensure individual’s private data cannot be identified.

  • What is the data resolution?

    Time: Historic consumption data for each NMI is at 30-minute intervals, and this will move to 5 minutes when it becomes industry standard. This may be aggregated to daily, monthly seasonal or annual data.

    Geography: Individual data is specific to an address but needs to be aggregated to a sufficient deidentified range. We can discuss this with you as it will be customised to the dataset and subject to certain limitations, but types of options may be postcode, region or zone sub-station.

  • Do I have to justify why I need the data?

    Yes, knowing the need of the data is essential for compliance justification, helps shape the data extraction request, conditions of its use and informs longer term sustainability of the service provision.

  • Which DNSP falls under my EOI request?

    The advantage of having a single point access for any electricity data is that C4NET will take care of this for you. The more DNSP patches needed for any individual request, the more complex the query becomes.

  • How long will it take to get the data?

    Typically, it takes 2-4 weeks to get the data once the specification and compliance is complete, however this greatly depends on the complexity and size of the request. Once we assess the feasibility, we can share our timing expectations with you.

  • Will I be charged for the data request?

    C4NET is a not-for-profit business and none of the data providers are seeking to make a commercial return on the provision of data. Specifying the data, extraction of the data, ensuring compliance and checking appropriate agreements are in place to have a cost associated with them though.

    A contribution will be sought from all requestors as a contribution towards the cost involved in providing their data to help the service become sustainable.

  • What details do I have to put in my data request?

    All requested details are provided in the contact form.

  • Who should I contact if I need further information?
  • Do I have to enter a contract or data share agreement?

    Yes, there will be a requirement to enter a data use agreement only. These are typically simple templates but can depend on the data requested and its use.

  • How much data can I get?

    Ultimately it depends on the data available. We do try to work with you to minimise the data volume and complexity to reduce the cost involved and keep it as efficient for all parties as possible.

  • Is there a guaranteed service level?

    No, this service is provided on a best-intent basis where C4NET is fully aligned in trying to maximise the availability and utilisation of electricity data.

  • What warranties does the data come with?

    The data is provided as is without any warranty or representation.

    C4NET encourages data requestors to be familiar with the limitations of smart meter data as stored by the DNSPs and this is something we can discuss with you.

  • What form is the data provided?

    Typically, a CSV file(s) but depends on the volume and form.

Enquire Now

Interested in accessing data?

If you are seeking electricity smart meter data from any Victorian DNSP, please let C4NET know via this contact form and we’ll be in touch with you shortly.

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